Checkout and payment problems
When a payment is declined, checkout keeps processing, or your plan hasn’t changed after paying.
The payment was declined
Your plan hasn’t changed and you haven’t been charged. Try another card, or contact your bank. See Paying for a plan.
Checkout says it is processing
Your payment is being confirmed. Don’t pay again. Your plan changes as soon as confirmation arrives; reopen Settings → Plan & usage in a few minutes.
The currency isn’t what I expected
Checkout uses the country or region in your account. Change it in Settings → Account. See Currencies and your country or region.
I paid but my plan hasn’t changed
Wait a few minutes and reopen Settings. If it still hasn’t changed, write to hello@scriptr.co with the email address on your account and the time you paid. Don’t pay again.
A gift checkout didn’t start
Nothing was charged. Try again from Gift Scriptr, or write to us.
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