What to include when you contact us

The more exactly you describe a problem, the faster we can help.

Include

• The email address on your Scriptr account.
• The project, and where you were: Story, Script, a character, a Whiteboard, Production.
• What you did, step by step.
• What you expected, and what happened instead, with any message word for word.
• When it happened, roughly.
• Your browser or app, and your computer: for example, Chrome on Windows 11, or the Scriptr app on macOS.
• A screenshot, if it helps.

Never include

• Your password, or a sign-in code or link.
• Card or bank details.

We never ask for them.

Lost writing

If writing seems to be missing, don’t clear your browser data, and don’t keep retrying. See Recovering recent writing first.